The Perfect Christmas Gift
Don't miss out on these stunning UGG Tazz Slippers this year.
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FAQs
As a Sole Sisters customer, you have the right to change your mind about a purchase and return an item for a refund under certain conditions. To qualify for a return, the sneakers must be in the same unused condition as when you received them, with original packaging and the brand’s authentication tags intact. If you decide to return your order, simply email us at help@solesisterss.com with your order number and reason for return within 14 days. We’ll send you a returns label, and the return shipping cost (£8.99) will be deducted from your refund.
If there’s an issue with your order, such as a faulty item, we’ll cover the return shipping in line with UK and European regulations.
Our standard delivery typically takes 14 days. However, during busy periods like Black Friday and Christmas, it may take a little longer due to high demand and potential courier delays.
Once your order is placed, we'll keep you updated and notify you promptly if there are any delays expected from us or the courier.
We recommend placing your orders as early as possible, especially during peak seasons, to allow for sufficient delivery time.
Once you’ve made a purchase, the seller has two working days to send the item to our dedicated authentication centre. There, our team of experts carefully inspects every detail to ensure the item is authentic, unworn, and in its original packaging. If the item passes authentication, it will be sent to you, and you’ll receive an email with tracking information. If the item doesn’t pass, we’ll notify you via email with the reason and issue a full refund to your original payment method. Refunds typically take 5-10 days to appear in your account.